MERCADOS DIFERENTES: ar-AE, ar-EG, en-AE, en-US, es-MX, es-ES, en-GB,

General Terms and Conditions 

These terms set out the rules for using our website www.stayforlong.co.uk. These terms were last updated on 01/04/2025

Who we are and how to contact us

We, Stayforlong UK Limited, own this website.

VAT number: 15819642

Registered Office: 10 Norwich Street, London, EC4A 1BD, United Kingdom. 

To contact us, please visit the Help Centre.

By using our platform you accept these terms

By using our platform (including making a reservation), you accept these terms and agree to comply with them. If you do not agree to our terms, you must not use our platform. 

Depending on the reservation you make, there may be additional service provider terms which apply to your reservation. If this is the case, we will notify you of these terms during the reservation process and you will need to accept these terms to make your reservation.

About our platform

When you make a reservation, we provide, and are responsible for, both the platform and the reservation itself (except for GetYourGuide activities – see the relevant section below). If you experience any issues with using the platform, please contact us via the Help Centre

If something goes wrong while you are staying at a hotel booked on our platform, please speak to the hotel in the first instance and take a look at our FAQ page before you contact us.

Accessing our platform and creating an account

You must be over 18 years of age to use our platform.

We provide you with the option to create an account on our platform but you do not need to create an account to access the platform and make a reservation.

Whether you decide to create an account or not, you are responsible for ensuring that all data you upload to the platform is true, accurate, complete and up to date. If you decide to create an account, you should ensure to keep your username and password secure.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us via the Help Centre.

You can manage your account by navigating to the "Settings" section of your account, where you will find instructions on how to delete your account and unsubscribe from emails.

You can also unsubscribe from emails from us or delete your account by sending an email to: legal@stayforlong.com.

Using our platform

We do not guarantee that our platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We do not guarantee that our platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology and computer programs to access our platform. You should use your own virus protection software.

You agree to:

  • Not use the platform for illegal or unauthorised purposes.

  • Not alter or modify, in whole or in part, the platform, bypassing, disabling, or manipulating its functions or services.

  • Not infringe intellectual property rights or the rules governing the protection of personal data.

  • Not use the platform to insult, defame, intimidate, violate one's own image, or harass other users.

  • Not introduce computer viruses, faulty files, or any other computer program that may cause damage or alterations to the content or systems belonging to us or third parties.

  • Not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our platform or any services provided via, or in relation to, our platform. 

  • Not advertise goods or services on the platform.

  • Not make reservations with false or incorrect information, stolen or illegally obtained credit cards, or for any purpose other than staying in the hotel.

All users can inform us of any abuse or violation of these conditions via the Help Centre. We will verify this report as soon as possible and will take the appropriate measures. 

We are the owner of or, in some cases, we have licences from third parties to, the intellectual property rights (including trade marks) covering the texts, photographs, graphic design, navigation structure, writing, appearance, and features on the platform. 

You must not delete or manipulate the content on the platform in any way. You must not monitor, copy, scrape, download, reproduce or otherwise use any content on the platform for commercial purposes without written consent from us or our licensors.

Reservation process

When you make a reservation, you accept all the reservation terms displayed in the reservation process. 

Your reservation is pending until we have sent you an order confirmation email. 

This email will include all relevant features of your reservation (hotel name, exact days of stay, price breakdown, when payment will be taken etc.). If you do not receive a confirmation email within twenty-four hours after completing your reservation, please contact us via the Help Centre.

However, if we have notified you at the time of making your reservation that the final price has not been confirmed and the reservation is “pending”, we will email you within 72 hours of your making the reservation to either confirm the price or cancel the reservation. If this applies to your reservation, please only contact us if you have not received a confirmation email from us once 72 hours has passed.

If payment for your reservation is due after you receive your email confirmation, we may cancel your reservation if the remaining balance cannot be collected by the due date. Please ensure that your payment details are correct and the balance is available in your account.

If you breach these terms, we have the right to suspend your access to the platform and cancel any reservations you have. If we cancel any reservations which you have already paid for, any refund will depend on the circumstances of your breach. Whether we inform you of the suspension may depend on the circumstances of the breach and if we would be contravening laws or obstructing the detection or prevention of fraud or other illegal activities by doing so. If you think we have incorrectly cancelled your reservation, contact us via the Help Centre.

Our prices

The prices on the platform include Value Added Tax (VAT). If you would like to receive a VAT invoice, please contact us via the Help Centre. 

The prices are displayed during the last step of the reservation process. If you are paying in advance, in most cases, payment will not be taken until the reservation has been confirmed by us. If the final price cannot be confirmed in the last step of the reservation process, we will make this clear to you and either confirm the reservation with the final price within 72 hours of you making the reservation or cancel the reservation. 

However, there are some cases, including when you make a reservation on a non-refundable rate or a SFL rate (see below) where you will make a payment in advance of the reservation being confirmed. We will either confirm the reservation within 72 hours of you making it or cancel it for you. If we cancel your reservation, we will refund any money you have paid us.

We strive to ensure that all prices and other information on the website are accurate. However, despite our efforts, there may be occasions when obvious errors occur. If we confirm and process your reservation when an obvious price or other error is made and could reasonably be recognised by you as an error, we may cancel the reservation and refund any money you have paid us.

Please note that it is the policy of some hotels in certain countries (e.g., Egypt, Tunisia, Morocco, or Turkey) not to allow their respective citizens to book special rates contracted outside that country. If you or any member of the reservation has a passport issued by one of these countries, please contact us prior to making a reservation, as we cannot guarantee the reservation will be confirmed.

The rates on our platform are not valid for residents of Algeria, Egypt, Morocco, Oman, Tunisia and the United Arab Emirates. If you are a resident of any of these countries and make a reservation for a hotel located in that country on our platform, you must pay the difference in rate directly at the hotel at the time of check-in.

Additional charges

The hotels may decide to charge additional service charges, which are not included in our prices in the reservation process. For example, these would include access to sun loungers and umbrellas, laundry service / dry cleaning, room service, additional cleaning, hotel transportation, parking, resort fees, late check-in or check-out, premium WIFI services, baggage storage and additional room amenities. 

The prices on our platform do not include local or tourist taxes. These must be paid directly to the hotel during your stay. 

While we will strive to inform the user of all additional charges that may be incurred in the reservation, we are not responsible for payment of such fees.

Reservation failure

If the platform fails due to a connection failure or lack of response from any of our providers, we will not confirm the reservation, and a reservation number marked as "pending" will be displayed.

When confirming the reservation, we will make every effort to provide the same price, conditions, and availability as shown during the reservation process or to offer similar accommodation in terms of price and features. If neither of these options are possible, we will not be responsible for guaranteeing the service or compensating the user for such service failure.

If payment using a debit or credit card fails, we may contact the user via their provided phone number or email to process the payment correctly. We will contact you solely to correct this error and not for any other reason.

Rates and cancellation terms

We offer different rates depending on your preferences in relation to flexibility and payment type. Please note that the availability of these options depends on the service provider and so they may not all be available for every reservation. The rates available will be displayed once you have selected a hotel in the reservation process. 

We offer:

I. Non-refundable rates: once payment has been made, you will not receive any refund if you decide to cancel or modify the reservation, unless the service provider agrees otherwise. If you have booked with refund protection coverage and decide to cancel because we amended your reservation (e.g., we relocate you or the incorrect hotel is booked for you), we will refund the cancellation fees. If you have booked with refund protection coverage and cancel for any other reason, please contact the refund protection provider on the contact details provided at the time of making your reservation.

II Free cancellation fees: the total price will be paid either at check-in or a few days before the hotel check-in date as indicated in the reservation process. You can cancel the reservation free of charge through the platform during the free cancellation period indicated in the reservation conditions. Cancellation will not incur any cost when done through the platform. If you cancel after the free cancellation date, you will no longer be entitled to a refund. You may be required to pay a small deposit at the time of reservation so that we can secure the price. If this is the case, it will be taken from the total price. 

III. Payment at the Hotel Rates: payment will be made directly to the hotel. This can be a prepayment at the time of reservation or payment made during your stay and this will be communicated to you at the time of making your reservation. In case of a "no show" where pre-payment has not been made, the hotel reserves the right to charge the full amount of the reservation. Any refund is at the discretion of the hotel. We are not responsible if the service provider rejects your request for a refund with or without notice of a "no show."

IV. SFL Rates: the reservation administration fee is payable at the time of making your reservation and the remaining amount will be paid in accordance with the terms set out in the particular reservation conditions. You can cancel the service within the period indicated in the reservation conditions but will lose the reservation administration fee already paid through the platform. If you cancel after the cancellation date indicated in the reservation conditions, you will no longer be entitled to a refund.

The only accepted payment methods when making a reservation on the platform are VISA, MasterCard, American Express credit cards, or by bank transfer (if we offer this as an acceptable method of payment at the time of reservation).

Payment data verification

We reserve the right to verify your payment data by making a charge of £1 at the time of making your reservation for all types of rates. This charge will be refunded by us within a period of between 1 and 5 working days.

Complaints

If you have not yet travelled and have a pre-travel request or complaint, please contact our customer service department using the contact details provided on the travel voucher sent to you with your email confirmation or please refer to our Help Centre.

If you have already travelled and have a complaint, please provide the reservation confirmation number, a summary of the issue and how you would like us to help you and any supporting documents within 21 days from the date of departure.

Cancelling your reservation

If you cancel your reservation through the platform during the free cancellation period, we will proceed to cancel the reservation free of charge.

If you cancel your reservation via the platform after the free cancellation period has ended, the reservation is non-refundable and you will still pay the full amount. We may be able to issue a refund in certain, limited circumstances where our service providers allow it.  

Reservations for hotels in California, USA

Under Senate Bill 644, you can cancel any reservation for a hotel located in California without penalty for at least 24 hours after the reservation is confirmed so long as the reservation is made 72 hours or more before the time of check-in. We will refund you within 30 days of your cancellation request.

Cancellation by the hotel

If for any reason the hotel cannot provide you with the reservation made through the platform, we will be solely responsible for offering you an alternative of equal or superior value to the original reservation. Alternatively, you may choose a refund of the total amounts paid to us.

We will not be held responsible if the hotel cancels your reservation for any of the following reasons: your inability to pay the outstanding balance, your fraudulent behaviour, your misconduct while staying at the hotel, hidden group reservations (i.e., where the hotel is booked out for an event), failure to disclose necessary information for verification, such as residence or nationality (e.g., copy of a valid passport), and/or flight information.

Cancellation by Stayforlong

We reserve the right to cancel any reservation if you are unable to pay the outstanding balance, you do not provide the information we request, or you provide false or incorrect information (e.g., incorrect payment details). 

We use various means to detect credit card fraud and reserve the right to cancel or not make any suspicious credit card reservations unilaterally and without informing the user. We will make every effort to contact the user in case of suspected fraud, but if communication is not possible, we reserve the right to cancel the reservation and not provide the service.

We reserve the right to refuse services to customers who cause harm. We will not tolerate any form of abuse.

Fraudulent reservations


We reserve the right to cancel any reservation without prior notice if fraudulent activity is detected. If your reservation or account shows signs of fraud, abuse, or suspicious activity, we may cancel any reservation associated with your name, email address, or account and close any associated accounts.


Refunds

All refunds due in accordance with the terms will be executed by us except where you have paid the service provider directly, in which case the refund will be issued by the service provider instead. 


Chargebacks

To provide a better service to you in the event that you request a chargeback, please contact us before contacting your bank either via the Help Centre or by using the contact details on your travel voucher. We will commit to resolving your issue within a maximum of 30 days from when you raise it with us. In the event that you initiate an illegal chargeback, we have the right to open a dispute. Please note that in the event that we win the chargeback dispute, you will not be entitled to a refund.


Stayforlong's responsibility to you

When providing our platform, we take reasonable care and act with professional diligence. However, we receive information from the service providers we work with (e.g., the hotels) and we can’t guarantee that all the information on our platform is accurate at all times. Unless we’ve been negligent, we can’t be held responsible for any minor errors, interruptions, or missing pieces of information, but we will do what we can to fix them as soon as we become aware of them.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We will not be liable for any costs you incur if you are in breach of these terms.

If you are a consumer:

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • unexpected (i.e., it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it);
  • caused by a delaying event outside our control (but only where we have taken steps to contact you as soon as possible to let you know and do what we can to reduce the delay);
  • avoidable (i.e., something you could have avoided by taking reasonable action); or
  • a business loss (i.e., it relates to your use of our platform for the purposes of your trade, business, craft or profession).

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our platform or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our platform; or
  • use of or reliance on any content displayed on our platform.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Discount Vouchers (also called "StayWallet")

We offer promotions through discount vouchers to be used by applying credits to your account.

The discount vouchers will be subject to the following conditions:

  • You cannot use more than one discount voucher at the same time, whether it's a Stayforlong voucher or a third-party promotion voucher. 
  • Credit cannot be transferred between different user accounts registered on the platform.
  • Credit is only applicable to reservations on the platform.
  • Credit will be applied automatically by the platform to reservations that accept promotions.
  • Vouchers are not valid when issued through third-party affiliate campaigns such as cashback services.
  • We reserve the right to modify or cancel the validity of a voucher at any time.
  • All vouchers will expire two years from their date of issue.

Changing the platform and these terms

We may modify these terms at any time. The new terms will take effect automatically at the time of their publication. The new terms will not apply to reservations which have already been made subject to a previous version of the terms.

We can always change the platform or any service provided to you to: 

  • reflect relevant laws and regulatory requirements; and
  • make minor technical adjustments and improvements, for example to address a security threat.

If we make any other, significant changes to the platform or any service provided to you, we will provide you with prior notice and the opportunity to terminate and receive a refund.


Your personal data and cookies

Our Privacy Policy and Cookie Policy also apply to your use of our website. Our Privacy Policy explains how we collect, use and store your personal data. Our Cookie Policy sets out information on the cookies we use on our website.


Resolving disputes with us

These terms are governed by English law. We will make every effort to resolve all complaints. However, if a final response is not satisfactory, you may also bring legal proceedings against us in the courts of England or Wales. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.


Other important terms which apply

We can transfer our contract with you, so that a different organisation is responsible for supplying the platform and any reservation you make to you. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.


Reservation of activities on GetYourGuide – Stayforlong

We do not sell, offer or provide any GetYourGuide activities on our own behalf. We will give you the opportunity to make a booking with GetYourGuide after you have made a reservation with us. When you book a GetYourGuide activity, you enter into a contract directly with GetYourGuide and accept GetYourGuide's general terms and conditions: https://www.getyourguide.com/ terms_of_business


Definitions and interpretations

"GetYourGuide": GetYourGuide is a partner of Stayforlong and provides a service through which Stayforlong's customers can view and book various travel services, including tours, attractions, and other tourist activities.

"Stayforlong Customer": Users who have a reservation with Stayforlong or have interacted with the Stayforlong website and are subscribed to Marketing Communications.

"Provider": refers to the provider that makes Activities available for booking through the GetYourGuide service.

"GetYourGuide – Stayforlong Website": It is the home page where users will be redirected from Stayforlong communications and where they can book GetYourGuide activities. The link will change depending on the user's market, but you can access it here: https://www.getyourguide.com/ ?partner_id=G34FJ9W


Terms and conditions

Customer Service: GetYourGuide will handle all customer service-related issues and questions regarding the Service through its Help Center (https://www.getyourguide.com/ contact/?referrer _source=site_header) or through GetYourGuide's communication channels: email, phone number, and WhatsApp information within the Help Center.

If a booking is made by a Stayforlong Customer or on behalf of a Stayforlong Customer by a travel agency, GetYourGuide and the Provider will be solely responsible for transmitting the relevant booking details to the Stayforlong Customer. Only GetYourGuide and/or the Provider shall (i) send the subsequent confirmation (by email) to the Stayforlong Customer, and (ii) manage the relationship with the Stayforlong Customer until the completion of the Activity.

Relationship with Providers: Stayforlong has no contact with GetYourGuide Providers. Communication is exclusively between GetYourGuide and Providers and Stayforlong Customers with GetYourGuide's Customer Support team.

Payment: GetYourGuide is the registered merchant. All transactions will take place on the GetYourGuide – Stayforlong website and will be carried out exclusively through GetYourGuide's payment providers. In the event of any issues or questions regarding payment, the Stayforlong Customer should contact GetYourGuide's customer support team through their Help Center.


Activity Booking with CARNECT – Stayforlong

DEFINITIONS AND INTERPRETATIONS

"CARNECT": CARNECT, a Stayforlong partner, acts as an agent for online car rental providers, facilitating the booking of these services for Stayforlong customers.

"Stayforlong Customer": Users who have a reservation with Stayforlong or have interacted with its website and are subscribed to Marketing Communications. Customers who book through CARNECT's "White Label" model are considered Stayforlong customers.

"Provider": The car rental provider who contracts directly with the Customer.

"CARNECT – Stayforlong Website": A specific website generated, hosted, and maintained by CARNECT for Stayforlong, where users can book car rental activities.


TERMS AND CONDITIONS

Customer Service: CARNECT will handle all service-related issues and questions, offering pre- and post-travel support (claims management) in Spanish and English, and direct contact with the Customer. If a booking is made by a Stayforlong customer, CARNECT and the Provider will be solely responsible for the booking details and for managing the relationship with the Customer until the completion of the Activity.

Relationship with Providers: Stayforlong has no contact with CARNECT's Providers. Communication is exclusively between CARNECT and the Providers, and Stayforlong Customers with CARNECT's Customer Service team.

Payment: CARNECT is the merchant of record for car rentals. All transactions will be conducted on the CARNECT – Stayforlong website through its payment providers. Any payment issues or questions must be communicated to CARNECT's customer service team.

Activity Booking with HolidayTaxis - Stayforlong

This document outlines the terms and conditions governing the relationship between Holiday Taxis Group Limited ("Holiday Taxis") and Stayforlong, S.L. ("Sub-agent") concerning the sale of transfer services to customers.

DEFINITIONS AND INTERPRETATIONS

Holiday Taxis: Holiday Taxis Group Limited (registered in England and Wales under number 04391036) acts as a disclosed agent for online transfer service providers, facilitating the booking of these services for customers.

Customer: Refers to the person(s) acquiring any transfer service(s) or on whose behalf such service(s) are acquired.

Stayforlong Customer: Users who have a reservation with Stayforlong or have interacted with its website and are subscribed to Marketing Communications. Customers who book transfer services through Holiday Taxis' "White Label" model are considered Stayforlong customers.

Provider(s): The third party or parties who provide the transfer services to the Customer(s). The booking contract is established directly between the Provider and the Customer.


TERMS AND CONDITIONS

Customer Service: Holiday Taxis will manage inquiries and issues for bookings made through its system, offering pre- and post-travel support (claims management). If a booking is made by a Customer, Holiday Taxis and the Provider will be solely responsible for the booking details and for managing the relationship with the Customer until the completion of the transfer services. Holiday Taxis' liability is limited to claims arising solely as a result of its negligence. The Sub-agent must ensure that the Customer is referred to the applicable booking conditions of the Provider(s) and Holiday Taxis before confirming any booking.

Relationship with Providers: Holiday Taxis acts as an agent on behalf of external providers offering transfer services worldwide. As a Sub-agent, Stayforlong introduces Customers to the Holiday Taxis website for the sale of these transfer services. It's important to note that Stayforlong does not maintain direct contact with Holiday Taxis' Providers. Any communication with Providers, as well as inquiries from Stayforlong Customers regarding their transfer bookings, will be handled exclusively by Holiday Taxis' Customer Service team.

Payment: Holiday Taxis is the booking agent for transfer services. All booking-related transactions will be managed through the Holiday Taxis website. Any payment issues or questions from the Customer must be communicated to Holiday Taxis' customer service team.


Price Drop Protection & Price Watch

Read Price Drop Protection's full Terms and Conditions


Read Price Watch's full Terms and Conditions

LEGAL TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR PARTICIPATION IN THE PROMOTION

"BLACK PASSPORT 2023 PRIZE DRAW"


STAYFORLONG, S.L., with registered office at Ronda St. Pere, 17, Barcelona 08010, and with Tax Identification Code B-66460536 (hereinafter "STAYFORLONG" or “ORGANIZER”), will carry out a Promotion called "Black Passport" (hereinafter "the PROMOTION") and which will be carried out in accordance with the provisions of these terms and conditions.


1.- Territorial and temporal scope of the promotion.

1.1 The PROMOTION will take place within the territories in which the company operates: United Kingdom, Ireland, South Africa, United States, Canada, Australia, Denmark, Germany, Austria, Switzerland, Greece, Spain, Finland, France, Belgium, Netherlands, Norway, Romania, Portugal, Poland, Slovakia, Sweden and Turkey.

1.2. The PROMOTIONAL PERIOD shall be from 10:00 a.m. on 06 November 2023 until 19 November 2023 at 23:59 p.m.

1.3. The PARTICIPATION PERIOD shall be from 10:00 a.m. on 06 November 2023 until 19 November 2023 at 23:59 a.m.


2.- Participation.

2.1. Any natural person over 18 years of age (hereinafter, the "Participant(s)" or "User(s)") will be entitled to participate in the Promotion:

2.1.1 Make a holiday accommodation booking on the STAYFORLONG website, for a minimum of 3 nights, in the accommodation and destination of their choice.

2.1.2 Arrive on the STAYFORLONG website via the campaign specific landing page: www.stayforlong.com/landings/black-friday

2.1.3 Are not STAYFORLONG employees or their first degree relatives.

STAYFORLONG reserves the right to ask participants for a document proving their age.

2.2. In the event that any of the persons excluded from participation is a winner, he/she will lose his/her right to obtain the prize, and the prize will be awarded to the next person who meets the valid conditions of participation from among the designated substitutes.


3. Rules of the Promotion.

3.1. All participants who meet the requirements set out in base 2.1. will be entitled to participate in the promotion.

In order to participate in the promotion, the PARTICIPANT must access the landing page www.stayforlong.com/landings/black-friday created for this Promotion, within the Participation period described in point 1.3, and then visit the STAYFORLONG website to finalize the purchase in accordance with the conditions stipulated in base 2.1.  

At the time of confirmation of the purchase, participants must accept the Terms and Conditions contained in the legal bases of the PROMOTION.

3.2. Once the Participation Period has ended, 1 winner will be determined from among all the participants who have fulfilled the requirements of the PROMOTION by means of a draw on the APP SORTEOS platform (https://app-sorteos.com/es/apps/sorteados) to be held on 28 November 2023.

3.3. In the same way, (2) substitutes will be designated in the event that it is impossible to deliver the prize to the winners chosen in the first instance.

3.4. Participation in the promotion implies express and unreserved acceptance of these terms and conditions.


4. Prizes and Fiscality.

4.1. The Prize for the Winner shall consist of:

4.1.1. A Staywallet credit voucher (hereinafter "THE VOUCHER"), (STAYFORLONG specific credit that can only be used on its online platform) of €3,000 (three thousand Euros) or the equivalent exchange rate at the time of the draw in the market currency in which the Winner made the booking. 

4.1.2. An NFT with the STAYFORLONG Black Passport campaign design. NFTs or Non Fungible Tokens (NFTs) are unambiguous representations of assets, both digital and physical, on the blockchain network. They use the same technology as cryptocurrencies, but unlike cryptocurrencies, they cannot be divided or exchanged with each other, but they can be bought and sold.

Terms and conditions:

  • THE VOUCHER will be awarded to the winner after the draw and will be valid for 1 year from the date of the draw (28 November 2023) to be used for one or several bookings on the STAYFORLONG website.
  • THE VOUCHER can be used for one or several bookings, in the accommodation and destination of the winner's choice.
  • THE VOUCHER will be given in the currency of the market in which the winner made the booking that enabled him/her to participate in the draw and can only be used for payments with Staywallet credit in that currency.
  • The Staywallet VOUCHER will be issued to the winner at the email address used to make the booking. The winner must have a STAYFORLONG account created and confirmed in order to receive and make use of this prize.
  • STAYFORLONG will provide a step-by-step tutorial on how to create a wallet within the blockchain network so that the winner can receive the NFT in his/her account free of charge. If the winner does not accept the prize in NFT or does not respond to STAYFORLONG's instructions within 2 (two) weeks of contact, the prize in NFT will be forfeited and STAYFORLONG will remain the owner of the prize.


4.2. Prizes awarded as a result of participation in games, raffles or random combinations, whether or not linked to the offer, promotion or sale of certain goods, products or services, may be subject to Personal Income Tax. The winner is responsible for knowing the tax implications of receiving the prize. 

In accordance with current regulations*, when the value of the prize exceeds €300, the ORGANIZER will make the corresponding withholding or payment on account on behalf of the winner.


*Law 35/2006 of 28 November, Chapter II, Section 4, which regulates Capital Gains and Losses, and Articles 74 to 76 of the Personal Income Tax Regulations, approved by Royal Decree 439/2007, which regulates the income subject to withholding or payment on account and those obliged to practice them, specifically Article 75.3.f) of the Personal Income Tax Regulations, approved by Royal Decree 439/2007.

In order for the prize to be delivered by the ORGANIZER, the winner may be previously required to sign a letter of acceptance of the prize, authorizing the ORGANIZER to make the corresponding withholding and payment on account on his/her behalf, as required by the legal provisions in force. 

For this purpose, the winner must provide to the ORGANIZER, within a maximum period of 3 calendar days from the time he/she is required to do so, all personal and tax data requested by the ORGANIZER, as well as a photocopy of the ID card, so that the ORGANIZER can carry out the payment of this withholding, otherwise, it will be understood that he/she renounces the prize.


6.- Communication of the winner.

6.1 The ORGANIZER shall communicate to the winner within __2__ working days following the date of the draw, their status as the winner of the promotion. The communication will be carried out by the means of contact that the ORGANIZER is recorded in the registration of participation, with the participants consenting that email is the preferred means of communication with the ORGANIZER, therefore, it is fully valid and effective. Therefore, the User must ensure the availability of this means of communication. In this regard, they may not justify their lack of response in the absence of access to their email account. Nor will they be able to object to the non-receipt of the e-mail, when the sender of the e-mail is aware that it has been properly sent with acknowledgement of delivery of the same.

In the event that the winner is not contacted or refuses the prize, the prize will be passed on to the first alternate, and so on, until the number of reserves has been exhausted.


6.2 Once the winner has been contacted, he/she will be asked to provide all the information necessary for the delivery of the prize, such as the original receipt or receipt of purchase, copy of the user's identification document, residence, document of acceptance of the prize, and those that may be considered necessary for the appropriate checks.

In turn, the winner must accept in writing by replying to the email marketing@stayforlong.com that has been sent to him/her and proceed to send or submit the documentation through the means indicated by the ORGANIZER, within THREE (3) working days following notification of the prize. In the event of not receiving the written acceptance, nor the documentation and information requested within this period, it will be understood that the winner waives the prize, and the ORGANIZER may deliver the same to the first alternate, with whom the same procedure will be followed, and so on in the event that each reserve does not comply with the provisions of these rules.


6.3 Acceptance of the prize must be pure and simple, in writing and in the conditions and form set out in these rules. Any action or communication of waiver of the prize by the winner shall not entitle him/her to any right of indemnification or compensation.


6.4. Accepted the Prize in accordance with the above, the ORGANIZER shall contact the winner within 72 working hours from the date of receipt of the communication of the express acceptance in order to inform the winner of the steps to follow for the delivery of the prize.


6.5. If it has not been possible to contact the winner or, where appropriate, the corresponding alternate within the period established in paragraph 6.1.


6.6. The winners may renounce the prize, but in no case may exchange it for another prize or for the amount in cash.


7.- Reservations and limitations.

7.1. The ORGANIZER is exonerated from any liability in case of any error in the data provided by the participants themselves that would prevent their identification.


7.2. It shall be understood, by way of example, but not limited to, that abuse or fraud occurs when a participant fills out the form using a false identity or identities of third parties without their consent.


7.3. The ORGANIZER is not responsible for possible losses, damage, delays or any other circumstance attributable to third parties that may affect participation in this PROMOTION.


7.4. The ORGANIZER is not responsible for any inappropriate or offensive content that users at their own risk may have made in any support of the Promotion.


7.5. The discovery of any of these circumstances during the PROMOTION will result in automatic disqualification and the prohibition to participate in the PROMOTION, as well as the loss of the prize if it has been awarded. In order to be able to receive the prize, the winner or, where applicable, the reserves, should they have to be used, must meet all the requirements established in these Rules, in particular they must prove that they are of legal age and legal residence.


7.6. The awarding of the Prize is personal and non-transferable, unless prior authorization by the ORGANIZER only. 


7.7. The indication of the winner's personal data shall be mandatory for the management of the Prize. Any false communication of personal data shall entitle the ORGANIZERs of this PROMOTION to disqualify the winner and be able to dispose of the corresponding prize.


7.8. The ORGANIZER informs that it does not perform checks on the veracity of the data, so it will be taken into account, in each case, the data entered by the participant, whether true or not, and shall not be liable for the consequences of such falsehoods or inaccuracies.


7.9. The ORGANIZER reserves the right to make changes that result in the success of the PROMOTION when there is just cause or reasons of force majeure that prevent it from being carried out in the manner set out in these rules.


8.- Consent, Image Rights and Commercial Communications.

8.1. By participating in the Promotion, Participants declare and consent to: (i) accept these Terms and Conditions; (ii) meet all the necessary requirements for the purposes set forth herein; (iii) that the information and/or data provided within the framework of the Promotion are true and accurate; (iv) have all the necessary authorizations and licenses in writing, as provided in these Rules, and/or be holders of all rights (including, without limitation, the rights of intellectual or industrial property, honor, personal and family privacy and self-image or any other nature), and THE ORGANIZER may publish the image and name of the person who has won the Promotion through the media that THE ORGANIZER -without limitation- considers. For this purpose, the winner by accepting the prize automatically authorizes the ORGANIZER to publish their personal data including the image in order to make known to other participants and the general public who have been the winner.


8.2. Participants and particularly the winner authorizes, by the mere fact of participating, the ORGANIZER to reproduce, use and disseminate their name, surname, their image that appears in photography and video, in any edition, modification or advertising and/or promotional activity that is related to this Promotion, all in any medium (including but not limited to, exploitation through the press, radio or television, Internet and Internet for mobile telephony, social networks, without any remuneration or benefit whatsoever, except for the delivery of the prize won in accordance with these rules; social networks) without such activities conferring them the right to any remuneration or benefit whatsoever, with the exception of the delivery of the prize won in accordance with these rules. Participants undertake to be the authors of their own photographs.

8.3. The user who participates expressly assumes any liability incurred with third parties for the creation and publication of the photograph and/or text to participate in the promotion, especially in relation to intellectual property rights and/or image rights that may correspond to third parties who appear in the texts or in the photograph without their express consent, exempting in all cases the ORGANIZER as well as the collaborating companies from any claim in this regard.


9.- Data protection.

9.1. The data of participants in the PROMOTION will be processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Organic Law 3/2018 and Organic Law 7/2021.


9.2. Responsible: The data provided when participating in the Promotion will be processed by STAYFORLONG SL.


9.3. Purpose: The purpose of the processing is to promote the products and services of STAYFORLONG SL, which can be consulted at www.stayforlong.com, among the participants in the same.


For these purposes, by participating in the Promotion, the participant expressly consents to the processing of their data for the purpose of sending them commercial and advertising information, of a general nature or adapted to their personal characteristics in accordance with their interests, by means of the creation of a commercial profile based on the information provided and by means of automated processing, on the products and services of Stayforlong SL, by post, e-mail, SMS, or any other equivalent means of electronic communication.


In addition, your data will be used for the purpose of managing your participation in the Promotion.


Your personal data will be kept for as long as there is a mutual interest in maintaining the purpose of the processing, or when you exercise your right of deletion, cancellation or opposition.


9.4. Legitimation: The legitimation for the processing of your data is the participation in the Promotion which entails your express consent given for the purposes indicated. The participant may revoke the consent given at any time, without the need to justify their decision, simply by communicating this by any means to Stayforlong Sl by sending an email to marketing@stayforlong.com. In any case, participants are informed that the revocation of their consent during the competition will make it impossible for them to continue participating in the competition.


9.5. Recipients: No transfer of data to third parties is foreseen, except with the express authorisation of Stayforlong SL.


9.6. Rights: The PARTICIPANT may exercise their rights of access, rectification, suppression and opposition of their data at any time. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

Where technically possible, the data subject may request the portability of his or her data to another data controller.


Such rights may be exercised by each PARTICIPANT, indicating the request in which the request is made, in the following ways:

  1. By means of a written and signed request addressed to Stayforlong SL, Ronda Sant Pere 17, third floor, Ref. L.O.P:D., enclosing a photocopy of the applicant's ID card;
  2. Sending the application together with a photocopy and/or scanned copy of the applicant's ID card to the e-mail address marketing@stayforlong.com.


Likewise, the PARTICIPANT must inform Stayforlong of any modification of the personal data provided by virtue of this document.


10. Modifications and/or annexes.

10.1. the ORGANIZER of this promotion, reserves the right to make changes that result in the good end of the promotion, modify, extend and introduce annexes relating to the conditions of this promotion at any time and even its possible cancellation, cancellation or suspension, before the closing date of the campaign, pledging to notify in advance the new rules, conditions or if the final cancellation.


11.- Reservation of rights.

11.1. Participation in the promotion implies express and unreserved acceptance of these terms and conditions.


11.2. Failure to comply with any of these rules by the participant will result in immediate disqualification.


12.- Acceptance of the terms and conditions.

12.1. These Conditions of the Promotion are governed by Spanish Legislation.


12.2. Any litigation, discrepancy, question or claim resulting from the execution or interpretation of these Rules and Conditions shall be resolved by the Courts and Tribunals of the province of Barcelona, Spain.


12.3. Miscellaneous: In the event of any possible mis-interpretation of these Rules and Conditions, the Spanish version shall prevail.


ANNEXES:

The ORGANIZER shall not be responsible for circumstances that prevent the enjoyment of the Prize in the event of force majeure or fortuitous event, or for causes that are not attributable to it or that are beyond the control of the ORGANIZER (for example, in Prizes consisting of travel, flight cancellations, lack of valid personal documentation for travel, etc.). In any case, the assumptions previously established in the Terms and Conditions of the portal www.stayforlong.com shall apply.